Asafo & Co. (London) LTD is committed to the highest standards in its service to clients and in all its business dealings. If at any point you become unhappy or concerned about the service that the Firm has provided, and you would like to make a complaint, then please contact the Managing Partner as specified in your client engagement letter who will be happy to discuss the matter with you. If you are still dissatisfied, you may invoke the Asafo Formal-complaints-procedure. Complaints can be sent to firstname.lastname@example.org and we will endeavor to respond to your message within 48 hours or as soon as possible. You will not be charged for the handling of your complaint.
Asafo & Co. (London) LTD is authorised and regulated by the Solicitors’ Regulation Authority (SRA). Complaints (such as reporting someone’s conduct) may also be made directly to the SRA. See www.sra.org.uk/consumers/problems/report-solicitor for more details.
If the matter is still not resolved, you may be entitled to ask the Legal Ombudsman (LeO) of England and Wales to consider the complaint. A complaint to LeO must normally be made within six months of the date of the conclusion of the Firm’s complaints procedure and no more than six years from the date of the act/omission, or no more than three years from when you should reasonably have known there was cause for complaint. Details on how to contact LeO and further information on the procedures involved can be found at https://www.legalombudsman.org.uk/